Which team manages quality once the coffee is shipped and arrives at a roasting plant until the time it is ready to be brewed?

The Global Coffee Quality team (GCQ) is responsible for managing quality from the moment the coffee arrives at the roasting plant until it is ready to be brewed. This team focuses on ensuring that the quality standards set by Starbucks are upheld throughout the entire process. They engage in various activities, including conducting quality evaluations and performing necessary adjustments to the coffee to maintain its flavor profile and ensure consistency.

By monitoring the coffee meticulously during this critical stage, the team helps to guarantee that customers receive a high-quality product every time they visit a Starbucks store. Their commitment to quality is essential for preserving the brand's reputation and maintaining customer satisfaction, making their role pivotal in the overall coffee supply chain.